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Administrative Specialist


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 FLSA DESIGNATION: Exempt, Full-time

SUPERVISES: Programs/Contractors/Directors; Clinical Director.


The Program Director is the agency administrator outlined in the Arizona Department of Health Services Licensing regulations. He is fully authorized and empowered to carry out the provisions of that Article. This also includes that compliance is maintained with the standards expressed by the Joint Commission.   They establish the agency's overall direction and ensure it remains driven by its mission and vision. They oversee the general business of the agency, facility management, and quality assurance and hold the final responsibility for its quality of care, treatment, and safe and efficient operation. Provides supervision for the agency directors and represents the agency at various functions, organizations, and customers—markets to appropriate people and institutions.


  1. Provides guidance and leadership regarding the agency's overall direction, focus, vision, and mission.

  2. Conducts strategic and long-range planning for the agency.

  3. Supervises the agency's Management Team.

  4. Oversees and monitors the agency's daily business and practices.

  5. Oversees the completion and submittal of such reports and records as may be required by contract agencies, referral sources, monitoring, auditing, accrediting, and licensing agencies.

  6. Ensures that the agency's services are performed in an ethical, high-quality manner, resulting in a high level of customer satisfaction.

  7. Responsible for employees' and agency's compliance with all agency policies and procedures and National Accreditation Standards.

  8. Provides staff access to all records and resources necessary for performing their duties.

  9. Conducts the administrative functions specified as necessary by the agency's governing authority under the Arizona Administrative Code and Joint Commission Standards.

  10. Ensures that the agency complies with all mandated laws, regulations, leases, ethical and professional standards, and licenses, including but not limited to those promulgated by the A.R.S., ADHS A.C.A, JC, and the A.A.C.

  11. Reviews and signs all agency contracts.

  12. Serves as the agency's administrative authority for addressing grievances submitted by employees, customers, clients, or others.

  13. Oversees the marketing activities to both current and potential customers.

  14. Designates in writing a person who will serve as acting administrator when the Program Director is absent from the facility premises. This designate shall be over 21 years old and have access to all agency areas related to client care.

  15. Ensures that crisis and emergency policies and procedures are understood and implemented.

  16. Follows and enforces all the agency's policies and procedures.


The previous duties are illustrative and not exhaustive. The omission of specific statements or tasks does not exclude them from the position if the work is similar, related, or a logical assignment.


The agency Program Director will have a combination of education, experience, and skills to perform the abovementioned duties. They will also have demonstrated the competence to perform the administrative duties specified by the Arizona Department of Health Services and Joint Commission Leadership-related Standards and ensure that the agency complies substantially with these regulations.

  1. Possesses a Bachelor's Degree, or higher, in psychology, counseling, education, social work, criminal justice, human services, or a management field.

  2. At least four years of broad management experience in behavioral health or social service agency.

  3. At least four years of experience supervising counseling or social/human services with expertise in social/human services Program development and evaluation.

  4. Extensive experience and skills in staff supervision, training, and managerial principles and practices.

  5. Thorough knowledge of the ADHS regulations, JC Behavioral Health Standards, and all requirements of professional clinical services.

  6. A valid driver's license and documentation of appropriate automobile insurance.


  1. Knowledge and expertise in strategic and operational planning, administering, and monitoring counseling and social service programs and systems, including knowledge and experience in contract administration, budgeting, financial management, strategic planning, licensing regulations, human resources, marketing, and public relations.

  2. Demonstrated compliance with and continued commitment to following the Ethical Code of their professional specialization, e.g., the American Counseling Association, the National Association of Social Workers, or the National Association of Drug and Alcohol Counselors.

  3. Ability to prepare and analyze comprehensive reports.

  4. Strong problem-solving skills and the ability to carry out assigned projects to their completion.

  5. Strong interpersonal and leadership skills, including communicating effectively verbally and in writing, establishing and maintaining effective working relationships, gaining cooperation among competing interest groups, resolving conflicts, and effectively presenting a compelling vision and direction for the agency.

  6. Ability to plan and organize supervisees' work, as well as delegate, support, and manage the successful completion of projects.

  7. Ability to maintain professional standards and demeanor, including the confidentiality of employees, client data, and other sensitive information.

  8. Demonstrate competence with and continued commitment to respect for cultural differences and diversity.

  9. Recognition of one's professional expertise limits and willingness to seek supervision and support as needed.

  10. Makes clinical and organizational decisions with the clients' and agency employees' well-being and best interests.

  11. Knowledge of software programs for personal computer use, especially word processing, email, internet research, and spreadsheets.

  12. Ability to pass background checks.


The physical demands and work environment described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must be able to walk, bend, stand, climb stairs, speak and read English, hear, use a telephone, drive an automobile, and operate various office and electronic equipment, such as a fax machine, computer, telephone, copier, etc. Must be able to lift and carry up to 30 pounds.

Steps to Recovery Homes is an at-will employer. This job description is not intended to be all-inclusive; an employee will also perform other reasonably related business duties as assigned by the immediate supervisor or other management as required. Steps to Recovery Homes reserves the right to revise or change job duties. This job description does not constitute a written or implied contract of employment.

 By my signature below, I acknowledge that I have read and understood the requirements entailed in this job description. I also agree to comply with these expectations.



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    Employee Signature                                                                     Date

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